The Fourth Dimension of Quality

Spent May Day listening to the likes of Fred Thompson, Sharon McPherson, Ibukun Awosika, Leke Alder at the platform (www.theplatformnigeria.com ) .. Fred seems to be big on this TQM thing — Meeting specifications, meeting expectations and providing excitement.. Maybe there is a fourth quality — operating at a more fundamental level — but none the less critical — quality of thought…

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